GDPR Policy

Last Updated: 08 September 2024

At Virtual Assistant Experts (“we,” “us,” or “our”), we are committed to protecting and respecting your privacy in compliance with the General Data Protection Regulation (GDPR) (EU) 2016/679. This GDPR Policy outlines how we collect, use, store, and protect your personal data when you interact with us, whether through our website, VirtuAssistExperts.com (the “Website”), or our services.

1. Data Controller Information

For the purposes of GDPR, the data controller is:

VADigi
3rd Floor, 86-90 Paul Street,London, EC2A 4NE
Email: hello@vadigi.com

2. Personal Data We Collect

We collect personal data necessary to provide our services effectively. The types of personal data we may collect include:

• Identity Data: Name, title, and other identifiers.

• Contact Data: Email address, phone number, postal address.

• Financial Data: Payment details, including credit/debit card numbers and billing information.

• Technical Data: IP addresses, browser type, operating system, and other similar data collected via cookies and other tracking technologies.

• Usage Data: Information about how you use our Website and services.

• Marketing and Communications Data: Preferences in receiving marketing communications from us.

3. How We Use Your Personal Data

We process personal data for the following purposes:

• To Provide Services: Using personal data to fulfill our contractual obligations, including delivering digital marketing, social management, virtual assistant services, customer support, and other services.

• To Manage Payments: Processing payments and managing your account.

• To Communicate: Sending important updates, responding to inquiries, and managing customer relationships.

• For Marketing: Sending newsletters, offers, and service updates (you can opt out at any time).

• To Comply with Legal Obligations: Processing data to comply with legal and regulatory requirements.

• For Security: Ensuring the security of our Website, services, and data.

4. Legal Basis for Processing Personal Data

We process your personal data under the following legal bases:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, such as providing our services.

• Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services, provided these interests are not overridden by your rights.

• Consent: We rely on your consent to process certain types of personal data, particularly for marketing purposes.

• Legal Compliance: Processing is necessary to comply with legal obligations.

5. Data Sharing and International Transfers

• Third-Party Service Providers: We may share your personal data with trusted third-party service providers who assist us in delivering our services. These providers are bound by confidentiality and data protection agreements.

• International Transfers: Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When this occurs, we ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses or equivalent mechanisms.

6. Your GDPR Rights

Under GDPR, you have the following rights:

• Access: Request access to your personal data and receive a copy.

• Rectification: Request correction of inaccurate or incomplete personal data.

• Erasure: Request the deletion of your personal data under certain conditions.

• Restriction: Request restriction of processing of your personal data.

• Data Portability: Request transfer of your personal data to you or another controller.

• Objection: Object to the processing of your personal data for certain purposes, such as direct marketing.

• Withdraw Consent: Withdraw consent at any time where we rely on your consent to process your data.

To exercise any of these rights, please contact us at hello@vadigi.com. We will respond to your request within one month, as required by GDPR.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no security measures are completely foolproof, and we cannot guarantee absolute security of your data.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website. You can control cookies through your browser settings and opt out of certain tracking. For more details, please refer to our Cookie Policy.

10. Changes to This GDPR Policy

We may update this GDPR Policy from time to time to reflect changes in our data practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions or concerns about this GDPR Policy or how we handle your personal data, please contact us at:

VADigi
3rd Floor, 86-90 Paul Street,
London, EC2A 4NE
Email: info@vadigi.com